Regulatory Disclosures
Transparency about our regulatory status, protections, and your rights as a client.
Our Regulators
Straffnord is a licensed Swiss banking institution fully regulated, the Swiss Financial Market Supervisory Authority.
Regulated
Straffnord operates under the supervision of the Swiss Financial Market Supervisory Authority, which oversees banking standards, capital adequacy, and financial stability for all Swiss-licensed banks.
Swiss Banking Ombudsman
Our operations are also subject to oversight by the Swiss Banking Ombudsman, which enforces conduct standards, anti-money laundering compliance under the Swiss AMLA, and client protection requirements.
Swiss Deposit Protection (esisuisse)
Client Fund Security
Your deposits with Straffnord are protected under esisuisse, the Swiss deposit protection scheme. This scheme provides a safety net for eligible depositors in the event that a Swiss-licensed bank is unable to meet its obligations.
In the unlikely event that Straffnord were unable to meet its obligations, esisuisse would aim to pay eligible compensation within 20 working days. Additionally, all client funds are held in segregated accounts with tier-one Swiss correspondent banks, separate from our operational funds.
Complaints Procedure
We take every complaint seriously and aim to resolve issues fairly and promptly.
Contact Us
Reach out to our complaints team via the in-app secure messaging feature, or by email at complaints@straffnord.com. You may also submit a formal complaint through your online banking portal.
Investigation & Response
We will acknowledge your complaint within 3 working days and aim to provide a final response within 8 weeks. We will keep you informed throughout the process.
Independent Review
If you are not satisfied with our final response, or if 8 weeks have passed without resolution, you may refer your complaint to the Swiss Banking Ombudsman (Schweizerischer Bankenombudsman). Contact details will be provided in our final response letter.
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